Privacy Policy
BombersurfCo Pty Ltd (trading as Go Surf Perth) regards the privacy of our customers as an important part of our relationship with them. This policy explains what information we collect, how we use it, and how we protect it, in line with Australian privacy standards.
If you have any questions or concerns about this policy, contact us at info@gosurfperth.com.
Collection of Information
To provide our surf lessons, gear hire, and shop services, we may need to collect information from you β including your name, contact details, and any relevant medical or fitness information required for lesson safety (collected separately via our Participant Declaration and Indemnity Waiver, completed before lessons begin).
Correspondence with us β by phone, email, or through our website β may be collected and stored, particularly relating to bookings, support, and accounts.
Use of Collected Information
We use your details to provide our lessons, hire, and shop services, and to deliver a high standard of customer service. Correspondence may also be kept as a service reference.
Storage of Collected Information
The security of your personal information matters to us. Payments made through our website are processed securely via Stripe. We never store your complete credit card details ourselves. We follow industry-standard practices to protect personal information, both in transit and once received.
Access to Your Information
If your details change, or you’d like us to correct, update, or delete your information, email us at info@gosurfperth.com.
Orders
When you purchase a lesson, hire, gift certificate, or shop item from us, we may request contact information (such as name, email, and postal address) and payment information to process your order. If we have any trouble processing an order, we’ll use these details to get in touch.
Communications
We use your information for essential communications β booking confirmations, account details, and important service updates. We may occasionally send promotional emails; you can opt out at any time by emailing info@gosurfperth.com.
Third Parties
We may use trusted third parties (such as our payment processor, Stripe, and our booking platform) to provide services on our site. These third parties are only permitted to use your information for the purpose of providing that service, and never for any unrelated purpose. We don’t share your information with third parties for any other use.
Legal
We may disclose your personal information where required by law, or where we believe it’s necessary to protect our rights or comply with a legal process.
Links
Links from our site to external websites aren’t covered by this policy. This policy applies only to www.gosurfperth.com.
Changes to This Policy
If we update this policy, we’ll post the changes here and, where appropriate, on our homepage. We recommend reviewing this page periodically.