Feedback & Complaints

At Go Surf Perth, we’re always working to give every customer a great experience — in the water and everywhere else. If something hasn’t gone to plan, we want to hear about it.

How to Give Feedback or Make a Complaint

You can get in touch with us in any of the following ways:

• Email: info@gosurfperth.com
• Phone: 0416 882 743
• In person: speak with your instructor or a member of our team on the day

Please include as much detail as you can — the date and location of your lesson, the names of anyone involved, and a description of what happened. This helps us look into it properly and respond quickly.

What Happens Next

We aim to acknowledge all feedback and complaints within 5 business days. Once we’ve looked into the matter, we’ll get back to you with our findings and, where appropriate, the steps we’re taking to resolve it.

If your complaint involves a specific staff member, we handle this sensitively and confidentially, and will follow up directly with you once it’s been addressed internally.

Escalation

If you’re not satisfied with how your complaint has been handled, you’re welcome to request that it be reviewed by [confirm who — Tom or a co-director] for a final response.